Fundamentals of Customer Service and Hotel Management
Verma, G
Fundamentals of Customer Service and Hotel Management - 1 - New Delhi Anmol Publications Pvt. Ltd 2014 - 296 HB
WORDI/2025/CRB/3
Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
978-81-261-6026-6
Hospitality Management
647.95 / VER
Fundamentals of Customer Service and Hotel Management - 1 - New Delhi Anmol Publications Pvt. Ltd 2014 - 296 HB
WORDI/2025/CRB/3
Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
978-81-261-6026-6
Hospitality Management
647.95 / VER