TY  - BOOK
AU  - Verma, G
TI  - Fundamentals of Customer Service and Hotel Management
SN  - 978-81-261-6026-6
U1  - 647.95 
PY  - 2014///
CY  - New Delhi
PB  - Anmol Publications Pvt. Ltd
KW  - Hospitality Management
N1  - WORDI/2025/CRB/3; Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
N2  - Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
ER  -