TY  - BOOK
AU  - Morgan, E
TI  - Quality Management in Hospitality Industry
SN  -  978-1-63549-877-6                                             
U1  - 647.94 
PY  - 2018///
CY  - New York
PB  - Larsen & Keller
KW  - Hospitality Management
N1  - WORDI/2025/CRB/3; Quality Management in Hospitality Industry
N2  - Quality Management in the hospitality industry focuses on consistently delivering high-quality services and amenities to ensure guest satisfaction and build a positive brand reputation. It involves a systematic approach to ensure all aspects of operation, from housekeeping to customer service, meet established standards. This includes implementing quality assurance protocols, training staff, using technology, and gathering guest feedback. 
Key aspects of Quality Management in Hospitality
ER  -