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Quality Management : Introduction to total Quality Management for Production ,Processing & Services .-3 .-978-0-13-011638-3
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Goetsch,D.L & Davis,S.B
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PHI, New Jersey
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Strategic Management : Concepts & Cases .-9 .-
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David,F.R
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Quality Management .-3 .-
by
Goetsch,D.L & Davis,S.B
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PHI, New Jersey
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