000 00351nam a2200133Ia 4500
008 211214s9999 xx 000 0 und d
020 _a81-317-0168-9
100 _aTownsend Pat
245 _aLeadership in Action Complete Quality Process
250 _a1st
260 _aNew Delhi
_bDorling Kindersley
_c2006
300 _aPg.No.10+443
942 _cBK
999 _c129299
_d129299