000 00335nam a2200133Ia 4500
008 211214s9999 xx 000 0 und d
020 _a81-203-2935-X
100 _aGlynn William J
245 _aUnderstanding Services Management
250 _a1
260 _aNew Delhi
_bPrentice Hall India
_c2006
300 _axv+696
942 _cBK
999 _c130288
_d130288