000			00336nam a2200133Ia 4500
008			211214s9999 xx 000 0 und d
020			_a978-0-07-043-504-9
100			_aSheth J N
245			_aCustomer relationship management
250			_a25th
260			_aNew Delhi _bTata MaGraw Hill _c2009
300			_axvi+568
942			_cBK
999			_c131181 _d131181