000 00253nam a2200109Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
035 _a19507
100 _aMohanty,R.P.
245 0 _aTQM in the Service Sector
260 _bJaico, Mumbai
942 _cBK
_01
999 _c19507
_d19507