000 00258nam a2200109Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
035 _a19970
100 _aFitzsimmouns,J.A.
245 0 _aService Management .-5th ed
260 _bTMH, New Delhi
942 _cBK
999 _c19970
_d19970