000			00295nam a2200109Ia 4500
008			200802s9999||||xx |||||||||||||| ||und||
035			_a24516
100			_aFleming,J H & Asplund,Jim
245		0	_aHuman Sigma : Managing The Employee-Customer Encounter
260			_bGallup, New York
942			_cBK
999			_c24517 _d24517