000 00317nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
020 _a978-93-5062-063-2
035 _a26305
100 _aGriffith, S
245 0 _aImplement Customer Service Standards .-978-93-5062-063-2
260 _bExcel, New Delhi
942 _cBK
999 _c26306
_d26306