000 00312nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
020 _a978-81-7446-965-6
035 _a26328
100 _aGriffith, S
245 0 _aManage Quality Customer Service .-978-81-7446-965-6
260 _bExcel, New Delhi
942 _cBK
999 _c26329
_d26329