000 00297nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
020 _a978-93-5062-179-0
035 _a26386
100 _aGirdhar, S
245 0 _aUnderstanding CRM .-978-93-5062-179-0
260 _bExcel, New Delhi
942 _cBK
999 _c26387
_d26387