| 000 | 00381nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 200802s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-25-902681-2 | ||
| 035 | _a26418 | ||
| 100 | _aZeithaml, V.A; Bitner, M.J & Gremler, D.D | ||
| 245 | 0 | _aService Marketing : Intergrating Customer Focus Across The Firm .-6th ed .-978-1-25-902681-2 | |
| 260 | _bTMH, New Delhi | ||
| 942 | _cBK | ||
| 999 |
_c26419 _d26419 |
||