| 000 | 00351nam a2200121Ia 4500 | ||
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| 008 | 200802s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-0-538-49422-9 | ||
| 035 | _a27231 | ||
| 100 | _aHumphrey D D | ||
| 245 | 0 | _aTwenty first Century Business Customer Service .-2 .-978-0-538-49422-9 | |
| 260 | _bSouth Western Cengage Learnung, USA | ||
| 942 | _cBK | ||
| 999 |
_c27232 _d27232 |
||