000			00316nam a2200121Ia 4500
008			200802s9999||||xx |||||||||||||| ||und||
020			_a978-0-470-68620-1
035			_a28223
100			_aMckean,John
245		0	_aManaging Customers Through Economic Cycles .-978-0-470-68620-1
260			_bWiley, UK
942			_cBK
999			_c28224 _d28224