000 00307nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
020 _a978-0-4711-75294-0
035 _a28229
100 _aBaker,R.J
245 0 _aMeasure What Matters To Customers .-978-0-4711-75294-0
260 _bWiley, UK
942 _cBK
999 _c28230
_d28230