000 00338nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
020 _a978-0-470-68793-2
035 _a29234
100 _aHochman,Larry
245 0 _aRelationship Revolution : Closing the Customer Promise Gap .-978-0-470-68793-2
260 _bWiley, Canada
942 _cBK
999 _c29235
_d29235