000 00317nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
020 _a978-93-578-78-1
035 _a29420
100 _aDutta,B & Kavitha,B.R
245 0 _aService Management .-978-93-578-78-1
260 _bI.K.International, New Delhi
942 _cBK
999 _c29421
_d29421