000 00343nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
020 _a978-0-324-22715-4
035 _a30221
100 _aPlunkett,W.R; Attner,R.F & Allen,G.S
245 0 _aManagement : Meeting & Exceeding Customer Expectations .-8 .-
260 _bThomson, USA
942 _cBK
999 _c30222
_d30222