000 00289nam a2200109Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
035 _a33149
100 _aNargundkar,R. & Panda,T.K.
245 0 _aManaging Customer Relationship in Service Industries
260 _bExcel Books
942 _cBK
999 _c33150
_d33150