000			00284nam a2200109Ia 4500
008			200802s9999||||xx |||||||||||||| ||und||
035			_a37014
100			_aRamani V V,,
245		0	_aPerformance Management in Call Centres - An Introduction
260			_bICFAI, Hyderabad
942			_cBK
999			_c37015 _d37015