000 00346nam a2200121Ia 4500
005 20241202183510.0
008 200802s9999||||xx |||||||||||||| ||und||
035 _a39554
100 _aZeithamal, V A; Bitner,M J & Gremler,D D
245 0 _aServices Marketing : Integrating Customer Focus Across The Firm .-6th .
260 _bTMH
942 _cBK
_01
999 _c39555
_d39555