000 00329nam a2200109Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
035 _a42246
100 _aFriedman, N.
245 0 _aCustomer Services Nightmares: 100 Tales of the Worst Experiences possible & How They Coul;d have Been Fixed
260 _bViva Books
942 _cBK
999 _c42247
_d42247