| 000 | 00329nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 200802s9999||||xx |||||||||||||| ||und|| | ||
| 035 | _a42246 | ||
| 100 | _aFriedman, N. | ||
| 245 | 0 | _aCustomer Services Nightmares: 100 Tales of the Worst Experiences possible & How They Coul;d have Been Fixed | |
| 260 | _bViva Books | ||
| 942 | _cBK | ||
| 999 |
_c42247 _d42247 |
||