000			00353nam a2200121Ia 4500
008			200802s9999||||xx |||||||||||||| ||und||
035			_a42596
100			_aZeithaml, Valarie A. & Bitner, Maryjo
245		0	_aServices Marketing: Integrating Customer Focus Across the Firm
250			_a3rd
260			_bTata McGraw-Hill Pub. Company Ltd.
942			_cBK
999			_c42597 _d42597