000 00272nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
035 _a43106
100 _aICFAI
245 0 _aCRM: A Strategic Approach
250 _a1st
260 _bICFAI University Press
942 _cBK
999 _c43107
_d43107