| 000 | 00338nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 200802s9999||||xx |||||||||||||| ||und|| | ||
| 035 | _a43340 | ||
| 100 | _aLovelock, Christopher & Wirtz, John | ||
| 245 | 0 | _aService Marketing: People, Techonology , Strategy | |
| 250 | _a5th | ||
| 260 | _bTata McGraw-Hill Pub. Company Ltd. | ||
| 942 | _cBK | ||
| 999 |
_c43341 _d43341 |
||