000			00291nam a2200121Ia 4500
008			200802s9999||||xx |||||||||||||| ||und||
035			_a43586
100			_aPartha, Sarthy V.
245		0	_aService Quality: An Introduction
250			_a1st
260			_bICFAI University Press
942			_cBK
999			_c43587 _d43587