000 00325nam a2200121Ia 4500
008 200802s9999||||xx |||||||||||||| ||und||
035 _a44092
100 _aFournies, Ferdinand
245 0 _aWhy Customers Don�t Do What You Want Them To Do
250 _a6th
260 _bTata McGraw-Hill Pub. Company Ltd.
942 _cBK
999 _c44093
_d44093