000 00326nam a2200133Ia 4500
008 211214s9999 xx 000 0 und d
020 _a81-7929-141-3
100 _aBlomquist Ralf
245 _aCustomer Relationship Management
250 _a1
260 _aNew Delhi
_bInfinity Books
_c2006
300 _axx+591
942 _cBK
999 _c69528
_d69528