000			00332nam a2200133Ia 4500
008			211214s9999 xx 000 0 und d
020			_a325
100			_aGlynn William J
245			_aUnderstanding Services Management
250			_areprint
260			_aNew Delhi _bPrentice Hall of India _c2006
300			_aix+277
942			_cBK
999			_c69971 _d69971