000 00302nam a2200121Ia 4500
008 211214s9999 xx 000 0 und d
020 _a9781403928627
100 _aShainesh G
245 _aCustomer Relationship Management
250 _a1st
260 _aDelhi
_bMacmillan India Ltd
_c2007
942 _cBK
999 _c70046
_d70046