Fundamentals of Customer Service and Hotel Management
Material type:
TextPublication details: New Delhi Anmol Publications Pvt. Ltd 2014Edition: 1Description: 296 HBISBN: - 978-81-261-6026-6
- 647.95Â VER
| Item type | Current library | Collection | Call number | Status | Notes | Barcode | |
|---|---|---|---|---|---|---|---|
Books
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MITKRC 2nd Floor | Management | 647.95 VER (Browse shelf(Opens below)) | Available | Hospitality Management | 208797 |
WORDI/2025/CRB/3 2025-04-01
Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
Customer service and hotel management are intertwined, focusing on guest satisfaction and building positive relationships. Good customer service involves providing a welcoming and helpful experience, anticipating needs, and resolving issues efficiently, ultimately influencing guest loyalty and positive word-of-mouth marketing. In hotel management, this translates to managing various aspects like reservations, check-in/out, addressing complaints, and ensuring a smooth overall stay.
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