IN-214537 2025-02-11

The front office department of a hotel is the control centre for the organisation. Communication and accounting are two of the most important functions of a front desk operation. The front desk also provides strategic directiosn to the organisation for setting priorities, establishing policies, aproving appraisal plans and schedules, administering the organisation, and developing and maintaining the necesary infrastructure. The sole priority of the front office department is to ensure guest satisfaction, which happens when, guest expections match what the hotel provides. About Author : Dr. R.K. Singh is one of the ace management Professionals of the country today, who has bagged many prestigious degree and diploma from the universities and institutions of global repute. He has been rendering his valuable services as administrator at senior positions in the hotel industry and hospitality education in India and abroad for ove a period of one and half decade. Contents : Preface Front Office Operations Front Office Responsibilities Front Office Accounting Front Office Communication Lodging Industry Reservation and Registration of Rooms Security Management Managing Human Resources Front Office Housekeeping Clinet Entertaining Planning and Evaluation Office Organisation Winner Front Office Bibliography Index