Quality Management in Hospitality Industry
Morgan, E
Quality Management in Hospitality Industry - 1 - New York Larsen & Keller 2018 - VII, 225 PB
WORDI/2025/CRB/3
Quality Management in Hospitality Industry
Quality Management in the hospitality industry focuses on consistently delivering high-quality services and amenities to ensure guest satisfaction and build a positive brand reputation. It involves a systematic approach to ensure all aspects of operation, from housekeeping to customer service, meet established standards. This includes implementing quality assurance protocols, training staff, using technology, and gathering guest feedback.
Key aspects of Quality Management in Hospitality:
978-1-63549-877-6
Hospitality Management
647.94 / MOR
Quality Management in Hospitality Industry - 1 - New York Larsen & Keller 2018 - VII, 225 PB
WORDI/2025/CRB/3
Quality Management in Hospitality Industry
Quality Management in the hospitality industry focuses on consistently delivering high-quality services and amenities to ensure guest satisfaction and build a positive brand reputation. It involves a systematic approach to ensure all aspects of operation, from housekeeping to customer service, meet established standards. This includes implementing quality assurance protocols, training staff, using technology, and gathering guest feedback.
Key aspects of Quality Management in Hospitality:
978-1-63549-877-6
Hospitality Management
647.94 / MOR