Quality Management in Hospitality Industry

By:

Morgan, E

Material type: Text

TextPublication details: New York Larsen & Keller 2018Edition: 1Description: VII, 225 PBISBN:

978-1-63549-877-6

Subject(s):

Hospitality Management

DDC classification:

647.94 MOR

Contents:

Quality Management in Hospitality Industry

Summary: Quality Management in the hospitality industry focuses on consistently delivering high-quality services and amenities to ensure guest satisfaction and build a positive brand reputation. It involves a systematic approach to ensure all aspects of operation, from housekeeping to customer service, meet established standards. This includes implementing quality assurance protocols, training staff, using technology, and gathering guest feedback. Key aspects of Quality Management in Hospitality:

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Holdings
Item type	Current library	Collection	Call number	Status	Notes	Barcode
Books	MITKRC 2nd Floor	Reference	647.94 MOR (Browse shelf(Opens below))	Available	Hospitality Management	208813

WORDI/2025/CRB/3 2025-04-01

Quality Management in Hospitality Industry

Quality Management in the hospitality industry focuses on consistently delivering high-quality services and amenities to ensure guest satisfaction and build a positive brand reputation. It involves a systematic approach to ensure all aspects of operation, from housekeeping to customer service, meet established standards. This includes implementing quality assurance protocols, training staff, using technology, and gathering guest feedback.
Key aspects of Quality Management in Hospitality:

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