Quality Management in Hospitality Industry
Material type:
TextPublication details: New York Larsen & Keller 2018Edition: 1Description: VII, 225 PBISBN: - 978-1-63549-877-6
- 647.94Â MOR
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MITKRC 2nd Floor | Reference | 647.94 MOR (Browse shelf(Opens below)) | Available | Hospitality Management | 208813 |
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| 647.94 CHA Managing Hospitality Operations | 647.940 HAY Hotel Operations Management | 647.94 JAC Hotel Management | 647.94 MOR Quality Management in Hospitality Industry | 647.94 PHI Housekeeping Operations and Management | 647.94 PRA Resort Destinations | 647.94 SIN Managing Hotels Effectively |
WORDI/2025/CRB/3 2025-04-01
Quality Management in Hospitality Industry
Quality Management in the hospitality industry focuses on consistently delivering high-quality services and amenities to ensure guest satisfaction and build a positive brand reputation. It involves a systematic approach to ensure all aspects of operation, from housekeeping to customer service, meet established standards. This includes implementing quality assurance protocols, training staff, using technology, and gathering guest feedback.
Key aspects of Quality Management in Hospitality:
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